Caravan Hire T&Cs
View our Caravan Hire terms and conditions.
WE RESERVE THE RIGHT TO VARY THE FOLLOWING IF CONDITIONS DEMAND
Families: Bookings are accepted for families and couples only. We DO NOT ACCEPT same or majority gender parties.
Dogs: You may bring your dog for a charge of £4.00 per day or £25.00 per week inc V.A.T. except in the Superior model. Dogs must be ON A LEAD AT ALL TIMES ON THE CARAVAN PARK. Dogs must be exercised in the dog park or on the cliff top. Dogs must not be left unattended at any time.
We do not accept breeds or crossbreeds listed on the Dangerous Dogs Act (Pit Bull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro and XL Bully)
Payments: A minimum non-refundable deposit of £100 per caravan per week or part week is required and reservations are made subject to caravan being vacant on receipt of your deposit. Balance to be paid 6 weeks prior to arrival. A balance payment reminder is sent by email only. Bookings made within 6 weeks of arrival must be paid for in full. Debit and Credit Cards are free of charge. Cheques to be made payable to Crows Nest Caravan Park.
Cancellations: Cancellations within 6 weeks of arrival are non-refundable. Deposits are non refundable for cancellations more than 6 weeks of arrival. Balances are not payable for bookings more than 6 weeks before arrival. Cancellations must be in writing to info@crowsnestcaravanpark.com
Cancellations due to Covid-19 (or variant of). Bookings that can not legally go ahead (i.e. government lockdown) will receive a credit voucher for the fees paid to enable the guest to rearrange their booking.
We strongly recommend that guests have adequate travel insurance to cover cancellations.
Change of Dates: All date changes must be during the current season only. If the 'new dates' are an additional cost the standard payment terms apply. Any additional funds are due immediately if within 6 weeks of arrival. Additional deposits may apply if the 'new dates' would have a higher original deposit. If the 'new dates' are a lesser figure then any additional payments made are available as a credit voucher to be used during the current season only. Change of date charges are as follows:
- More than 42 days prior to arrival - No charge
- Between 42 days and 15 days prior to arrival - £20.00
- Between 14 days and 0 days prior to arrival - Change of dates not allowed
Customer Amendments: All customer amendments are for a change of guest to a current booking. Any increase in charges due to additional extras, extra guests etc must be paid immediately. There are no refunds or credit vouchers if the amended guest(s) does not use pre-booked additional extras. All customer amendments must be requested in writing to enquiries@crowsnestcaravanpark.com with full contact information for new guest(s) and approved by management. All charges must be paid, in full, to confirm amendments. Customer amendment charges are as follows:
- More than 42 days prior to arrival - No charge
- Between 42 days and 15 days prior to arrival - £20.00
- Between 14 days and 0 days prior to arrival - £40.00
Credit Vouchers: Credit Vouchers will be valid on any caravan or pitch type and any dates (subject to availability) during the current season.
Arrival/Departure: Keys are available at Reception from 2pm to 6pm on the day of arrival. Please notify in advance of any arrival after 6pm or a later date. We reserve the right to relet if not informed. On departure, keys to be returned to Reception by 10am.
No refunds/discounts for inclement weather, late arrivals or early departures.
Accommodation: Strictly limited to the number of beds in each type of unit as advertised in the brochure. The management reserves the right to terminate at any time, without refund of any monies if the accommodation is occupied by more than the persons stated on the booking form. All accommodation is strictly non-smoking.
Equipment: All caravans are fully equipped with cutlery, crockery, cooking utensils, duvets and pillows. You are REQUIRED TO BRING sheets, duvet covers, pillow cases and towels. Showers, WC, TV/DVD, fridge and microwave are standard in all models. Central Heating as standard in Deluxe and Superior models.
Gas & Electric: Both are included in the price.
Vehicles: There is parking for one car at each caravan on a hard standing. Extra cars must be left in the car park. Dropside Commercial Vehicles, Motorcycles, Scooters, Quads/ATVs and Drones are not allowed on the caravan park at any time. Electric Vehicle charging from the caravan is strictly forbidden. Anybody charging a vehicle will be asked to leave the park with no refund provided.
Facilities: The bar, supermarket and fish shop may not be open at all times early and late season. The supermarket and swimming pool are open from Easter until the end of September. Opening times vary depending on the time of year.
There is an additional charge for the swimming pool.
Disclaimer: The management will not accept responsibility for the loss, theft, damage or injury to any person or their property whilst on the premises. Crows Nest Camp Ltd are not responsible for any matter of which you were aware and did not bring to our attention during your holiday.
To ensure a safe and friendly atmosphere, we don't knowingly allow any guest to use or visit our parks who: (i) has an unspent criminal conviction; (ii) has an entry on a criminal register (including the sex offenders' register); (iii) has any record of any order indicating antisocial behaviour, violence, abuse, public disorder, or criminal damage or any other form of antisocial behaviour; (iv) is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003; or (v) is subject to a Risk of Sexual Harm Order or Child Abduction Notice. If you don't disclose this information about yourself or any other member of your party, and it later becomes known to us, we reserve the right to cancel your booking and require that you, and the other members of your party, leave the park, without refund.
Force Majeure: Crows Nest Camp Ltd are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your Booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster,, pandemics epidemics, health risks or such similar events ("Force Majeure"). For bookings made on or after 1st May 2020, if your stay with us is affected by government guidelines and/or restrictions, you will receive a credit voucher for the total value of monies paid to date. The voucher will be valid on stays during the current season.
Crows Nest Camp Ltd strongly recommend that customers take out their own travel insurance.
If you have any questions or require more specific information, please do not hesitate to contact our reception on 01723 582206 and we will be happy to provide further information.