Caravan Hire Terms & Conditions
View our Caravan Hire terms and conditions.
Families: Robin Hood Caravan Park does not cater for mixed or single sex groups, of any age. Bookings can only be accepted for a family or a couple.
Dogs:You may bring your dog for a charge of £3.50 per day or £20.00 per week inc V.A.T. except in the Ryedale Caravan. Dogs must be ON A LEAD AT ALL TIMES ON THE CARAVAN PARK. Dog excercise areas can be shown by members of staff on arrival. Maximum of 2 dogs per unit. Dogs must not be left unattended at any time.
We do not accept breeds or crossbreeds listed on the Dangerous Dogs Act (Pit Bull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro and XL Bully)
Payments: A minimum non-refundable deposit of £100 per caravan per week or part week is required and reservations are made subject to caravan being vacant on receipt of your deposit. Balance to be paid 6 weeks prior to arrival. A balance payment reminder is sent by email only. Bookings made within 6 weeks of arrival must be paid for in full. Debit and Credit Cards are free of charge. Cheques to be made payable to Robin Hood Caravan Park.
Cancellations: Cancellations within 6 weeks of arrival are non-refundable. Deposits are non refundable for cancellations more than 6 weeks of arrival. Balances are not payable for bookings more than 6 weeks before arrival. Cancellations must be in writing to info@robinhoodcaravanpark.co.uk
Cancellations due to Covid-19 (or variant of). Bookings that can not legally go ahead (i.e. government lockdown) will receive a credit voucher for the fees paid to enable the guest to rearrange their booking.
We strongly recommend that guests have adequate travel insurance to cover cancellations.
Change of Dates: All date changes must be during the current season only. If the 'new dates' are an additional cost the standard payment terms apply. Any additional funds are due immediately if within 6 weeks of arrival. Additional deposits may apply if the 'new dates' would have a higher original deposit. If the 'new dates' are a lesser figure then any additional payments made are available as a credit voucher to be used during the current season only. Change of date charges are as follows:
- More than 42 days prior to arrival - No charge
- Between 42 days and 15 days prior to arrival - £20.00
- Between 14 days and 0 days prior to arrival - Change of dates not allowed
Customer Amendments: All customer amendments are for a change of guest to a current booking. Any increase in charges due to additional extras, extra guests etc must be paid immediately. There are no refunds or credit vouchers if the amended guest(s) does not use pre-booked additional extras. All customer amendments must be requested in writing to info@robinhoodcaravanpark.co.uk with full contact information for new guest(s) and approved by management. All charges must be paid, in full, to confirm amendments. Customer amendment charges are as follows:
- More than 42 days prior to arrival - No charge
- Between 42 days and 15 days prior to arrival - £20.00
- Between 14 days and 0 days prior to arrival - £40.00
Credit Vouchers: Credit Vouchers will be valid on any caravan or pitch type and any dates (subject to availability) during the current season.
Keys: Keys are available at Reception from 2pm to 6pm on the day of arrival. Please notify in advance of any arrival after 6pm or a later date. We reserve the right to re-let the caravan if not informed. On departure, keys are to be returned to Reception by 10am.
Accommodation: Strictly limited to the number of beds in each type of unit as advertised in the brochure. The management reserves the right to terminate at any time, without refund of any monies if the accommodation is occupied by more than the persons stated on the booking form.
Equipment: All caravans are fully equipped with cutlery, crockery, cooking utensils, duvets and pillows. You are REQUIRED TO BRING sheets, duvet covers, pillow cases and towels. Showers, WC, Colour TV, fridge and microwave are standard in all models. Central heating as standard in all models.
Gas & Electric: Both are included in the price.
Car Parking: There is parking for one car at each caravan on a hard standing. Extra cars must be left in the car park - not on the grass.
Vehicles: Dropside Commercial Vehicles, Motorcycles, Scooters, Quads/ATVs and Drones are not allowed on the caravan park at any time. Electric Vehicle charging from the pitch is strictly forbidden. Anybody charging a vehicle will be asked to leave the park with no refund provided.
Disclaimer: The management will not accept responsibility for the loss, theft, damage or injury to any person or their property whilst on the premises. Robin Hood Caravan Park (Crows Nest Farm Ltd) are not responsible for any matter of which you were aware and did not bring to our attention during your holiday.
To ensure a safe and friendly atmosphere, we don't knowingly allow any guest to use or visit our parks who: (i) has an unspent criminal conviction; (ii) has an entry on a criminal register (including the sex offenders' register); (iii) has any record of any order indicating antisocial behaviour, violence, abuse, public disorder, or criminal damage or any other form of antisocial behaviour; (iv) is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003; or (v) is subject to a Risk of Sexual Harm Order or Child Abduction Notice. If you don't disclose this information about yourself or any other member of your party, and it later becomes known to us, we reserve the right to cancel your booking and require that you, and the other members of your party, leave the park, without refund.
Force Majeure: Robin Hood Caravan Park (Crows Nest Farm Ltd) are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your Booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events ("Force Majeure"). For bookings made on or after 26th May 2020, if your stay with us is affected by government guidelines and/or restrictions, you will receive a credit voucher for the total value of monies paid to date. The voucher will be valid on stays during the current season.
Robin Hood Caravan Park (Crows Nest Farm Ltd) recommend that customers take out their own travel insurance.
If you have any questions or require more specific information, please do not hesitate to contact our reception on 01653 628391 and we will be happy to provide further information.